National Gold Group Review 2025: Pros, Cons, & Alternatives

National Gold Group is a newer, but trusted precious metals company. It’s a good option for investors who want personal service and long-term support.

While the company doesn’t offer online ordering or upfront pricing, customer reviews are very positive.

Adding gold and silver to your portfolio can help protect your savings from inflation. This review will show how National Gold Group supports that goal.

If you’re thinking about using precious metals to diversify your retirement savings, National Gold Group is worth a look. We’ll also compare it to other gold IRA companies to help you decide.

This company is best for people who prefer one-on-one guidance, but if you want more pricing transparency, that may be a downside.

Keep reading to see if it’s the right match for your needs.

National Gold Group Review: My Verdict

I’ve given them a rating of 6 out of 10.

National Gold Group has received positive reviews and outstanding customer feedback from investors who appreciate the company’s hands-on support.

While it lacks price transparency and online ordering, the company commits to providing the best price on its products and serving customers ethically.

Category	Rating (out of 10)
Product & Service Offerings	8
Fees & Minimums	4
Guarantees	6
Customer Experience	8
Storage & Security	5
Account Setup & Maintenance	8
Reputation & Reviews	7
Overall Rating	6

In this review of National Gold Group, I’ve followed CEP’s detailed criteria for evaluating the precious metals IRA company.

About National Gold Group

National Gold Group is a trusted precious metals company based in Honolulu, with offices in California and North Carolina.

They help people across the U.S. protect their retirement savings by investing in physical gold and silver.

The company was founded in 2021 by David Morenfeld and has a team with over 50 years of combined experience in the precious metals industry.

Their mission is simple: help American families grow and protect their wealth by using precious metals as a long-term strategy against inflation and market ups and downs.

National Gold Group believes that physical assets like gold and silver are one of the safest ways to protect your nest egg during times of economic or political uncertainty.

They also focus on investor education and offer lifetime service, so you’re supported every step of the way.

Product & Service Offerings

National Gold Group helps you protect your retirement savings by offering physical gold, silver, platinum, and palladium.

You can buy these metals directly or roll over an existing retirement account into a self-directed precious metals IRA.

Popular Coins Offered:

• American Eagle coins
• Austrian Philharmonic coins
• British Britannia coins
• Canadian Maple Leaf coins
• Australian Kangaroo coins
• South African Krugerrand coins
• American Buffalo coins

They also offer gold and silver bars, plus platinum and palladium options. Collectible or rare coins (also called numismatics) are not offered.

Gold IRAs made simple

If you’re interested in opening a gold IRA, a dedicated account specialist will walk you through each step.

They’ll help with:

• Setting up your IRA
• Rolling over funds from an existing IRA, Roth IRA, or 401(k)
• Coordinating with your custodian to stay within IRS rules

All metals meet IRS Standards:

• Gold: 99.5% purity or higher
• Silver: 99.9% purity or higher
• Platinum & Palladium: 99.95% purity

All metals come from trusted, government-approved mints to ensure quality and authenticity.

To get started or learn more, just call and speak with a National Gold Group representative.

Fees & Minimums

This section covers national gold group fees, including the costs, transaction fees, minimum investment requirements, and overall expense structure for opening and maintaining an account with National Gold Group.

National Gold Group doesn’t provide live pricing or publish its precious metal IRA account fees online.

Here’s what we do know:

Setup fee for IRA	$50
Wire transfer fee	$25
Custodian administration fee	N/A
Storage fees	N/A

The company works with third-party custodians to manage their gold IRAs, but does not disclose which custodian it works with.

Expect a $10,000 account minimum when opening a new account.

National Gold Group offers a Lifetime Fee Waiver. Qualifying investors won’t pay ongoing fees as long as they have an active gold IRA with National Gold Group.

The company does not denote what is required to qualify for the waiver.

National Gold Group offers a no fee buyback policy. The company will not charge any fees when you decide to liquidate your precious meals.

To sell back metals, call and speak to a representative to see what the buyback process entails.

Guarantees

National Gold Group stands behind the quality of its products. All gold and silver used in IRAs meet the IRS’s strict purity and authenticity standards.

Price and buyback guarantees

• Price Match: The company promises to offer the best prices on any precious metals you buy.
• Buyback Program: You can sell your metals back to the company at competitive rates, with no added fees. However, prices and accepted items can vary.

Delivery & security

• All shipments are fully insured and packaged discreetly to protect your privacy.
• While delivery is secure and reliable, the company doesn’t guarantee exact delivery times.

National Gold Group focuses on honest service and helping you get the best value for your investment.

Customer Experience

National Gold Group is a family-run business focused on providing personalized support to every customer.

• When you sign up, you’ll be paired with a dedicated account representative who will walk you through buying gold or setting up a gold IRA.
• This one-on-one approach is ideal if you prefer hands-on help instead of managing the process alone.

How to Get in Touch

• Phone: Call (800) 719-7408
  Available Monday–Friday, 5 AM to 3 PM HST
  Saturdays, 7 AM to 10 AM HST
• Email: [email protected]
• Website: Use the automated chat feature for quick questions.

What Customers Are Saying

• Clients praise the team for being friendly, knowledgeable, and helpful.
• Many report a smooth experience and feel confident after speaking with their representative.

Online Tools & Education

• The website is easy to use but doesn’t show detailed product listings or info about third-party custodians.
• There’s no online portal to check your account.
• Educational resources are limited, but they do offer:
  • A free gold IRA guide
  • News articles and blog posts about the market

National Gold Group is best for those who want personal service and support over self-directed online tools.

Storage & Security

National Gold Group works with IRS-approved custodians and depositories to safely store the precious metals in your gold IRA.

• The exact names of their partners aren’t listed publicly, but all facilities meet strict IRS standards.
• These secure storage sites use 24/7 surveillance, biometric locks, and armed guards to protect your metals.

You’ll have two storage options:

• Segregated storage keeps your metals separate from others.
• Non-segregated storage holds your metals with others, but still securely and fully insured.

No matter which option you choose, your assets are insured against theft, damage, or natural disasters while in the vault.

For added safety:

All account transactions are handled directly with a representative, which reduces your risk of online data breaches.

National Gold Group’s website only collects your email address.

Account Setup & Maintenance

National Gold Group makes it easy to set up a gold IRA. You can either complete the IRA Application on the company’s website or call and speak to a representative.

They’ll help you evaluate your goals to see how a gold IRA can fit into your retirement strategy.

1. Start your application – You can begin by filling out the IRA application online or by calling a National Gold Group representative directly for one-on-one help.
2. Talk to an account specialist – A friendly specialist will help you review your retirement goals and explain how a gold IRA can support your savings strategy.
3. Share basic information – To open your account, you’ll provide personal and financial details—such as your name, address, Social Security number, and information about your current retirement account.
4. Complete the paperwork – Your account specialist will guide you through the forms. Most accounts are fully set up within 24 to 48 hours.
5. Fund your account – You can roll over funds from an existing IRA, 401(k), 403(b), or TSP. National Gold Group works directly with your custodian to ensure a smooth, IRS-compliant transfer.
6. Choose your precious metals – Once your account is funded, you’ll select from IRS-approved gold and silver products to add to your portfolio.
7. Secure storage – Your metals are safely shipped to an IRS-approved depository for secure storage.
8. Monitor your account – You’ll get annual statements from your custodian.

You can also reach out to your National Gold Group representative anytime for updates, reviews, or questions about your holdings.

Reviews & Reputation

National Gold Group is highly rated by customers:

• 4.98 stars from 57 reviews on the Better Business Bureau (BBB)
• 4.4 stars from 44 reviews on Trustpilot
• 5 stars from 98 reviews on Google

Many customers praise the company for its personalized support and educational approach. They say they feel more confident about their retirement choices—not just with gold, but with overall financial planning.

There has been one complaint filed with the BBB from a buyer who regretted their purchase and had trouble reaching the company. National Gold Group did not respond publicly to that complaint.

You can find the company on Instagram, LinkedIn, and Facebook for updates and more information.

National Gold Group Alternatives & Competitors

National Gold Group is a new company in the precious metals space that might not be ideal for all investors.

Here are some alternatives to consider.

Goldco

Goldco offers a large variety of gold and precious metals to purchase for inclusion in an IRA.

Goldco’s gold IRA is best for investors with a lot in savings who want to protect their wealth.

Request Goldco’s free gold & silver kit.

Birch Gold Group

Birch Gold Group is best for individuals who want to roll over existing retirement accounts beyond traditional IRAs and 401(k)s.

Request Birch’s free gold info kit.

Advantage Gold

Advantaged Gold Group is best for investors looking to protect the value of their savings with gold.

Request their free gold investors guide.

Is National Gold Group a legitimate company?

National Gold Group is a legitimate precious metals dealer. While the company has only been in business since 2021, it comes from a family tradition of investing in precious metals to store wealth. 

While the company doesn’t offer much transparency online in terms of pricing and third-parties it works with, its strong customer reviews suggest the company delivers a trustworthy, client-focused experience.

If you’re looking for a more hands-on approach to precious metals investing and would like to work directly with a dedicated advisor, call National Gold Group to learn more about the company and what they have to offer.

FAQs